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ORDERS
Q: Does Icelane.com accept phone, fax, e-mail or snail mail orders?
A: At this time Icelane.com only accepts orders via our website.
Q: After I submit an order with Icelane.com, how will I be advised of the order's progress?
A: Icelane.com will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our Track Orders page for live updates.
Q: How can I check my Icelane.com order status online?
A: Go to www.icelane.com/tracking.
Q: Does Icelane.com offer any technical support or advice?
A: For technical support please send us a message at www.icelane.com/contact and a technical support representative will get in touch with you and assist you with your problem.
Q: What information should I provide Icelane.com when I call, email or fax?
A: Please have your order # available.
Q: Does Icelane.com offer volume discounts?
A: Yes. For volume discounts please send us your contact information at www.icelane.com/contact and one of our representatives will get in touch with you.
Q: I am experiencing trouble with my shopping cart. What might be wrong?
A: For security reasons your basket is automatically emptied after approximately 10 minutes of inactivity.
Q: Can I pre-order or backorder a product that is currently out-of-stock?
A: Arrangements can be made on a case by case basis, please contact us with your inquiry at: www.icelane.com/contact.
Q: How long does it generally take to process an order?
A: Orders are usually processed within 24 hours of submission. Delays may occur; however, during holidays and similar occasions. Please keep in mind that you can always check the status of your order by going to www.icelane.com/tracking.
Q: Can I add, change or remove items from my order after it has been submitted?
A: Yes, if you decide to make changes within a short time after placing your original order. Please send us an email with your order # and the changes you would like to make by going to www.icelane.com/contact. will get in contact with you to let you know if we were able to make the adjustments for you.
Q: What happens when an item is out-of-stock?
A: By default out of stock items will be marked as 'out of stock' as soon as they become unavailable. However, in some cases an item can go on back-order after an order has been accepted. In these cases you will be contacted by us with an estimated order frame. You will have the option of removing back-ordered items from your original order. We try to get items back as soon as possible once they are out of stock.
PAYMENT
Q: Is your online shopping secure?
A: Yes, our E-Commerce transactions are secured through 128bit asymmetric SSL encryption.
Q: What payment methods does Icelane.com accept?
A: Icelane.com accepts Visa, MasterCard and American Express.
Q: Which states require their residents to pay sales tax for Icelane.com orders?
A: Florida residents are subject to sales tax.
Q: May I pay using a check or a money order?
A: No. Icelane.com does not accept personal or business checks. All orders need to be paid using Visa, MasterCard or American Express.
SHIPPING
Q: What carrier does Icelane.com use for shipping?
A: United States Postal Service (USPS)
Q: What shipping methods does Icelane.com offer?
A: Icelane.com can ship your order via regular ground, priority or express mail.
PRODUCTS
Q: What is the standard warranty for Icelane.com products?
A: All products sold on Icelane.com are new and non-refurbished. Exchanges and returns on damaged and malfunctioning items are accepted by mail within 30 business days of receipt of purchase. Merchandise returned after 30 business days will be refunded in the form of an online credit. Additional manufacturer’s warranty may apply. In that case, please get directly in touch with the manufacturer.
Q: Does Icelane.com offer a money-back guarantee?
A: If a product is defect you will either receive a new product in exchange or a 100% refund. Icelane.com does not refund shipping.
Q: What happens when an item is out-of-stock?
A: By default out of stock items will be marked as 'out of stock' as soon as they become unavailable. However, in some cases an item can go on back-order after an order has been accepted. In these cases you will be contact by us with an estimated order frame. You will have the option of removing back-ordered items from your original order. We try to get items back as soon as possible once they are out of stock.
Q: Does Icelane.com know the estimated time of arrival for out-of-stock merchandise?
A: By default out of stock items will be marked as 'out of stock' as soon as they become unavailable. However, in some cases an item can go on back-order after an order has been accepted. In these cases you will be contact by us with an estimated order frame. You will have the option of removing back-ordered items from your original order. We try to get items back as soon as possible once they are out of stock.
RETURNS
Q: What address should I send my return to?
A: Products should be returned to:
AMR Computer Parts, Inc.
1745 Skyline Lane
Sebastian, FL 32958
Q: Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
A: Once Icelane.com has received the product it should take no longer than one business week for you to receive your refund/credit.
Q: When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
A: All products returned to Icelane.com are inspected by our technicians for possible defects. In the case that a technician finds no defects on the product we will get in contact with you. If you still decide to return the undamaged product a 15% restocking fee will apply.
Q: Does Icelane.com pay the return shipping cost for defective merchandise?
A: Icelane.com does not return shipping costs for defective items.
CONTACT
Q: How do I get in contact with Icelane.com?
A: Please go to www.icelane.com/contact
OTHER
Q: Which browsers are working best with this website?
A: Generally all new browsers are supported by this website: Internet Explorer 5+, Opera 6+, and Netscape Navigator 6+. Outdated browsers like Netscape 4.x are supported by a small number of pages and blocked on certain pages which require advanced technology. Please note that Netscape 4.7 is based on proprietary technology, which is no longer supported by its manufacturer and known to be malfunctioning.
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